Back of House (BOH) Definition: The functional areas of a hotel in which personnel have little or no direct guest contact. Example: Areas off-limits...
Choice Onboard As an Owner or General Manager of a new hotel coming into the Choice system, you have access to a...
Heating Ventilation and Air Conditioning (HVAC) Definition: HVAC systems provide control of the interior temperature, humidity, air movement, and air quality within the structure. A well-designed...
MPI: Market Penetration Index Definition: A metric used to determine whether the property is achieving its fair share of occupancy as compared to a...
Guest Satisfaction Awards Program The Guest Satisfaction Awards Program recognizes and celebrates hotels for achieving high Guest Satisfaction Scores based on guest responses from...
HOST: Hotel Operations Success Training This Choice Hotels comprehensive online certification program is designed for leaders who are responsible for the daily operation and management...
HDMI: High-Definition Multimedia Interface Definition: A digital/audio/video/data connector; a replacement for analog video standards that is compatible with computer monitors, video projectors, digital TVs...
IDS: Internet Distribution System Definition: A collection of online travel portals or agencies that have huge member bases and specialize in internet marketing of...
PPE: Personal Protective Equipment Definition: Equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses. These injuries and illnesses may...
Average Published Rate (API) Definition: The average published rate is measured by averaging the range of published room rates for various room sizes (single,...